Overview

We want all of our customers to be completely satisfied with their purchases, therefore we offer a 14 day returns policy from the date of purchase (certain products are exempt).  After 14 days, we will only be able to echange for damaged or faulty products.

To be eligible for a return, the product(s) must be in their original packaging, un-opened, un-used and in their original condition.

The following products are non-returnable items:

• Gift cards
• Downloadable products
• Some health and personal care items
• Jewellery

If you wish to request a return please email info@speysidegifts.co.uk with your order number and sate the reason you wish to return your product(s). We will access your request and if a return is granted, you will be issued a returns number that must be included with the product(s) when you post them back.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned products(s). We will also notify you of the approval or rejection of your refund.

Once your return is accepted, your refund will be processed, and a credit will automatically be applied to the original method of payment, within 14 days of confirmation of receipt of the returned product(s), delivery charges and return delivery charges are non-refundable unless the item is faulty.

Shipping returns

To return your product, you should mail your product to: Speyside Gifts – 30 Crown Terrace, Portgordon. Moray. AB56 5RJ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

You MUST use a tracked, insured and signed for delivery service when returning product(s), you are responsible for the product(s) until we receive them and any missing products will not be refunded.

Need help?

Contact us at info@speysidegifts.co.uk for questions related to refunds and returns.